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If you cannot open the app, you can still ask for help here.

You do not need to install what.gift again.

The request goes to the support queue. We reply to the email you give.

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What is a List?

A List is where you keep gift ideas, so the people who buy for you know what you'd really like.

You can have as many as you want, such as one for your birthday, one for Christmas, or one for a child you look after.

A new List is private. Only you can see it until you choose to share it.

Can a gift be on more than one List?

Yes. The same gift can sit on several Lists at once. It's still one gift, not a copy.

If you change it, the change shows on every List it's on. If someone buys it, that counts everywhere, so nobody buys it twice.

To put a gift on another List, open the gift and choose "Also keep it on". When you take it off, you can remove it from one List or from every List.

If you'd rather have a copy that stays separate, choose "Make a separate gift".

Who can see my List?

You decide, one List at a time. Open the List and choose Sharing.

Private means only you. If you add Groups, the people in those Groups can see it. "Anyone with the link" means anyone you send the link to. Public means anyone at all.

People who can see a List see the gifts on it. They can't see your other Lists.

You can change this whenever you like.

What are Groups?

A Group is a private circle of people you invite, such as your family, your friends or your workmates.

Share a List with a Group and everyone in it can see that List. They can share theirs too, so you're all in one place when a birthday comes around.

The Group's owner invites people and can remove them. Your Lists stay yours. If you take a List out of a Group, or leave the Group, the List isn't deleted.

Can I share one List with several Groups?

Yes. You don't need a separate List for each Group. You can share the same List with your family and with your friends.

It's one List, so when you add a gift, everyone who can see the List sees the new gift. You never add it twice.

People in one Group can't see which other Groups the List is shared with.

If someone in one Group reserves or buys a gift, people in the other Groups see it's taken, so you won't end up with two.

How do reserving and buying work?

Choose Reserve when you plan to get a gift. Other people who can see the List then see it's taken, so nobody else buys the same thing.

Once you've bought it, choose "I've bought it". You buy from the shop as usual. what.gift doesn't take your payment.

If you change your mind, cancel your reservation and the gift is free again. We may also ask whether you're still getting it.

It stays a surprise. The person the gift is for can't see what's been reserved or bought, and other buyers can't see who got what. Once the occasion has passed, the person can see who bought it, so they can say thank you.

How do Lists work with Secret Santa?

In a Secret Santa, you choose one of your Lists. Whoever draws your name can open it to see what you'd like, and you won't know who they are.

It's your normal List, so a gift you add to it shows in the Secret Santa too.

You'll also be able to see the List of the person you drew, to help you choose.

How do people know my sizes?

Add your sizes and the things you like in Settings, under Sizes & likes. They stay private until you share them.

To share them, choose "Share sizes and likes" and turn on a List. Anyone who can see that List can then see them.

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