Privacy

What we keep

Your account: your email address, name, username, photo, date of birth, country of residence, language, currency and time zone.

Your gifting: the Lists, gifts, photos and links you add, your occasions, sizes and likes, the Groups and Secret Santa exchanges you join, and the gifts you mark as reserved or bought.

People you manage: the details you add for someone you look after. Please only add them if you're allowed to.

Messages and help: thank-yous and questions you send, and help requests, which hold what happened and the email for our reply.

Why we use it

To run the service you asked for: saving your Lists, sharing them with the people you choose, running exchanges and sending your notifications. Also to check you're old enough, keep accounts safe, deal with reports and reply to you.

We also count actions like signing up, creating a List or adding a gift, and collect error reports, to see what works and fix what doesn't. These counts use your account ID, never your name, email or gift details.

We do this because it's needed to provide the service you signed up for, because we have a legitimate interest in keeping what.gift safe and working well, or because the law requires it.

Who can see it

The people you share with see what you share with them. The person a gift is for doesn't see who reserved or bought it, and Secret Santa pairings stay secret.

Service providers run parts of what.gift for us: Supabase for our database and sign-in, Vercel for hosting, Resend for email, and PostHog, hosted in the EU, for usage counts and error reports. Our main database is in Ireland. These providers may handle some information in other countries, including the United States.

what.gift does not take payment. If you follow a link to a shop, the shop handles your order and its own terms and privacy policy apply.

We don't sell your information, and device tracking is not part of this service. If that ever changes, we'll update this policy first.

Notifications and offers

Notifications about your gifting are on until you turn them off. You can choose by purpose and by channel in Settings, and every email has a link to turn these emails off. Sign-in and security emails always reach you.

Settings also has a switch for offers, which is on until you turn it off. We haven't sent any offers yet.

If you change whether you receive offers, we keep a record of your choice: your account ID, what you chose, the wording you saw, and when. We use it only to respect your choice, show that we did, and answer complaints. We keep it while we rely on your choice and for 6 years after you turn offers off or your account stops being active, for example because you deleted it.

How long we keep it

We keep your information while your account is open. Deleting an account closes your profile and gifts. A person who has another manager stays with that manager, and a group or exchange you lead closes. Shared history can keep a short trace where someone else's record still needs it.

We also keep a record that you accepted our Terms: your account ID, the versions and language, and when. We keep it while your account is active and for 6 years after it stops being active, in case of a claim.

Usage counts and error reports are kept for up to 3 years, and deleting your account deletes them.

Your choices and rights

You can download your information and delete your account in Settings. You can also delete your account at what.gift/account/delete.

You can ask us to show you, correct or delete your information, or object to how we use it, at privacy@what.gift. You don't need an account to ask about information someone else added about you. We'll reply within one month.

If you're unhappy with how we've used your information, please tell us. You can also complain to the Information Commissioner's Office at ico.org.uk.